Open to opportunities

Cloud Support
Engineer & AWS
Practitioner

5+ years in technical support, now building hands-on AWS cloud skills. Experienced with VPC, IAM, S3, EC2, and CloudWatch. CompTIA Network+ certified and actively growing in cloud infrastructure.

MG
Melvin Green
Cloud Support Engineer · Woodbridge, NJ
5+
Years technical support
5
AWS projects completed
N+
CompTIA certified
AWS
Core services hands-on
Certifications
CompTIA Network+ Google Analytics Google Search Facebook Blueprint

AWS Projects
Hands-on cloud labs
☁️
01

AWS Account Setup & Security

Set up a secure AWS account from scratch — configuring root user credentials, enabling MFA via authenticator app, setting up billing alerts with CloudWatch and SNS, and activating Free Tier safeguards to prevent unexpected charges.

IAMCloudWatchSNSMFARoot Security
View Project →
🪣
02

Host a Website on Amazon S3

Deployed a static website to Amazon S3, configuring bucket policies, ACLs, and public access settings. Troubleshot and resolved a 403 Forbidden error by correctly managing object-level permissions alongside bucket-level settings.

S3Bucket PoliciesACLsStatic Hosting
View Project →
🌐
03

Build a Virtual Private Cloud (VPC)

Built an Amazon VPC from scratch — defining CIDR blocks, creating public and private subnets, attaching an Internet Gateway, and configuring route tables. Also used AWS CloudShell and CLI to create resources programmatically.

VPCSubnetsInternet GatewayRoute TablesAWS CLI
View Project →
🔒
04

VPC Traffic Flow & Security

Configured Security Groups and Network ACLs to control inbound and outbound traffic. Implemented layered security at both resource and subnet levels, and deployed resources across multiple regions to explore EC2 Global View.

Security GroupsNetwork ACLsMulti-RegionEC2 Global View
View Project →
🛡️
05

Cloud Security with AWS IAM

Built a real-world IAM access control setup — creating users, user groups, and a multi-statement JSON policy restricting interns to development EC2 instances only. Verified using live testing and the IAM Policy Simulator. Configured account aliases for simpler sign-in URLs.

IAMEC2JSON PoliciesUser GroupsPolicy SimulatorResource Tagging
View Project →

Technical Skills
Tools & technologies
☁️
AWS Services
IAMVPCS3EC2CloudWatchCloudShellAWS CLISNS
🌐
Networking
TCP/IPDNSSubnettingCIDRCompTIA N+HTTP/HTTPSVPN
🔐
Security & Access
JSON PoliciesMFASecurity GroupsNetwork ACLsBucket PoliciesIAM SimulatorLeast Privilege
🖥️
Support & Ops
SaaS SupportAPI TroubleshootingTicketingEscalationWindows OSIncident Response

Work History
Experience
Feb 2025 – Present
Garden State Home
Help Desk Analyst
  • Provided Tier 1 support for hardware, software, authentication, and connectivity issues — directly aligned with cloud support triage workflows.
  • Diagnosed and resolved Windows OS, application, and access issues; escalated complex cases following structured SLA processes.
  • Managed user onboarding, account provisioning, and system configuration — skills applicable to cloud IAM.
  • Delivered empathetic technical support to non-technical users during fast-paced support queues.
Apr 2022 – Feb 2025
GrowRev
Technical Support Analyst – Cloud & Marketing Systems
  • Supported clients on SaaS analytics, campaign tracking, and reporting platforms — gaining hands-on exposure to cloud-hosted environments.
  • Diagnosed platform configuration errors, data pipeline failures, and API integration issues affecting client uptime.
  • Partnered with engineering teams to identify root causes of recurring system errors, improving incident response documentation.
  • Maintained a knowledge base of resolutions, reducing average resolution time for repeat issues.
Jun 2021 – Mar 2022
PCG Digital
Application Support & SEM Specialist
  • Resolved client-side technical issues including website errors, tracking code failures, and access policy violations.
  • Monitored system performance dashboards and implemented corrective actions to restore reliability.
  • Collaborated with development teams to validate fixes in staging before production deployment.
Apr 2019 – Jun 2021
Electronics Expo
Web Systems Technician
  • Installed, configured, and maintained website systems and third-party software integrations.
  • Coordinated with vendors to resolve system outages; gained experience in multi-party incident management and escalation.
Get In Touch

Let's work
together

Open to cloud support engineer roles. Based in Woodbridge, NJ. Available for full-time opportunities — let's connect and chat about what you're building.